Terms & Conditions
← Back to bundle
Terms & Conditions
← Back to bundle
These terms apply when you book the SPL × HCMC 2026 bundle. Read them once before you submit the booking form. They're written to be readable, not lawyerly: where something genuinely matters (refunds, force majeure, distance lock-in), it's called out clearly.
The bundle is offered by SPL Running Team Trading, a registered Malaysian sports club entity. Customer payments are received into our RHB business account (visible on your booking confirmation page). Hotel contracts, race-entry purchases, and venue contracts are signed under this entity.
Throughout these terms, "we" and "SPL" mean SPL Running Team Trading. "You" and "the customer" mean the person who submitted the booking form (and their partner or supporter, where applicable).
The bundle includes:
The bundle does NOT include:
Bundle pricing is flat across distances (FM and HM cost the same at any given SKU tier) and follows two phases:
Booking closes when we hit our final pre-confirmed headcount, or on 31 August 2026, whichever comes first. Specific SKU prices are listed on the booking page.
Payment is by bank transfer to SPL Running Team Trading's RHB current account, in full, within 7 days of booking. Account details are provided on the booking confirmation page (and emailed to you after submission). The booking reference must be included in the transfer note so we can match your payment.
We do not accept credit cards. Your spot is held the moment you submit the booking form, and locked once we verify the bank transfer in our account.
If we cannot verify your payment within 7 days of your booking, we may release your spot. We'll email you before doing so.
We do not offer cash refunds under any circumstances, including (but not limited to) injury, illness, work travel, change of mind, or visa issues. Once you have paid, the money is committed to the hotel block, race entries, and dinner venue.
What you can do instead: substitute another person. If you can find someone to take your place, we will transfer your booking to them at no charge, provided you let us know by 31 August 2026.
To substitute, email SPL at hello@splrunclub.my with the substitute's full name, email, and WhatsApp number. They'll need to send us their race-day details (passport, date of birth, emergency contact, etc.) before we can register them. Payment between you and your substitute is between the two of you.
If you cannot find a substitute by 31 August, you forfeit your spot and your payment.
Your distance choice (FM or HM) is locked when you submit the booking form. You cannot switch FM ↔ HM after booking. This is because we bulk-upload the SPL group registration to the race organiser on a single day, and changes after that point require manual rework that we can't reliably support across the whole group.
Pick the distance that fits where your training will be by December.
If you book the Solo Paired SKU, you'll share a twin-share room with another bundle member of the same gender. Pairing is strictly same-gender — we do not offer mixed-gender pairing.
We finalise pairing in early September, once we've collected everyone's race-day details. If the available pool doesn't include a same-gender match for you by mid-September, we'll contact you directly before the race-organiser cutoff to discuss options.
Pairing matches are first-come-first-pair. Once finalised and notified, swaps between solos are not permitted.
If the race is cancelled or postponed: the race organiser will publish their own refund or carry-forward policy. SPL is not liable for the race organiser's refund timeline or amount; you recover via them. We will pass through any refund we receive from them minus actual costs already incurred (hotel deposits, dinner venue deposits, etc.).
If the hotel cannot accommodate us: we will provide equivalent or better accommodation at no extra cost to you. If no equivalent is reasonably available, we will refund the accommodation portion of your bundle only.
Visa denial, missed flights, lost passports, illness on race day, weather interrupting the race, or any other circumstance arising on your end: these are your responsibility. SPL is not liable.
SPL acts as an aggregator and group-trip organiser, not as a race operator, hotel, restaurant, transport provider, or insurer. We arrange these services with third parties on your behalf; we do not provide the services ourselves.
In plain English: if something goes wrong and you have a valid claim against SPL relating to this bundle, the most we can be required to pay you back is what you paid us for the bundle. Indirect losses (missed work, replacement flights, lost holiday days) are not covered.
We are not liable for:
We collect, use, and store your personal data per our Privacy Policy. By submitting the booking form, you acknowledge having read the Privacy Policy and consent to the collection and use described there.
These terms are governed by Malaysian law. If you have a complaint or dispute, we'd much rather sort it out directly. Please email us first at hello@splrunclub.my; almost everything can be resolved by talking.
If we can't resolve it directly, the next step is mediation through a mutually agreed Malaysian mediator. If mediation fails, the Malaysian courts (specifically Kuala Lumpur jurisdiction) are the final venue. Both parties waive the right to class actions arising from this bundle.
By submitting the booking form, ticking the acknowledgment checkboxes, and paying the bundle price, you confirm that you have read these terms and the Privacy Policy, and that you accept them in full. If you don't accept any part of these terms, don't submit the booking, talk to us first via email or Instagram.